Incollect 1-17-18

Thank you to our Advertisers

The Shade Store
Kravet
DWR
Sunbrella
Universal
Sub Zero Wolf
Stark
High Point Market Authority
IMC
Jayson Home
NKBA
AmericasMart
I.J. Peiser's Son
business of home
Customer Service Tips from Jody Seivert
Sep 20, 2017
Taylor Barker

Designers can end up in sticky customer service situations with their manufacturers and clients if they don’t know how to best address unpleasant issues that arise during a project. Here, Jody Seivert, a training and development coach and consultant, shares her advice on how to ace the customer service experience. 

Customer Service Tips from Jody Seivert
Jody Seivert

1 |  Make “Deposits” 
Develop a good relationship with companies by making figurative “deposits” into your relationship bank account: Visit showrooms, make purchases and cultivate relationships with sales reps. It is easier to make a “withdrawal,” or call in a favor, when a solid
relationship has already been
established. 

2 |  Manage Your Client 
If a client request would make you unhappy, don’t make that same request to a manufacturer. It is your responsibility to oversee the client’s purchasing needs, and
triple-check what you are asking the manufacturer to do.

3 |  Have Options 
Present solutions to both your vendor and clients. Don’t demand or expect them to cover the losses, but it is definitely appropriate to ask.

4 |  Be Gracious
It may not be your or the client’s fault, but it is always better to be fair and understanding with the manufacturer—especially when they are usually the only entity that can resolve the issue. 

This article originally appeared in the Business of Home Fall 2017, Issue 5. Download the issue or subscribe.
Up arrow 1999293fef354a20ff3205791165807c167562529cd704169b2554737f66abbb

Thank you to our Advertisers

The Shade Store
Kravet
DWR
Sunbrella
Universal
Sub Zero Wolf
Stark
High Point Market Authority
IMC
Jayson Home
NKBA
AmericasMart
I.J. Peiser's Son