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Customer Service Tips from Jody Seivert
Sep 20, 2017
Taylor Barker

Designers can end up in sticky customer service situations with their manufacturers and clients if they don’t know how to best address unpleasant issues that arise during a project. Here, Jody Seivert, a training and development coach and consultant, shares her advice on how to ace the customer service experience. 

Jody Seivert

1 |  Make “Deposits” 
Develop a good relationship with companies by making figurative “deposits” into your relationship bank account: Visit showrooms, make purchases and cultivate relationships with sales reps. It is easier to make a “withdrawal,” or call in a favor, when a solid
relationship has already been
established. 

2 |  Manage Your Client 
If a client request would make you unhappy, don’t make that same request to a manufacturer. It is your responsibility to oversee the client’s purchasing needs, and
triple-check what you are asking the manufacturer to do.

3 |  Have Options 
Present solutions to both your vendor and clients. Don’t demand or expect them to cover the losses, but it is definitely appropriate to ask.

4 |  Be Gracious
It may not be your or the client’s fault, but it is always better to be fair and understanding with the manufacturer—especially when they are usually the only entity that can resolve the issue. 

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Thank you to our Advertisers

1. the shade store
2. kravet
3. design within reach logo 2
4. sunbrella
5. universal to the trade
6. sub zero
7. stark
8. hpmkt
9. imc
10 jayson home logo print
11.nkba logo
12. americasmart
13. ij peiser