CLIENT MANAGEMENT & CHARGING STRATEGIES
Boston Design Center | November 15 | 10:00 A.M.
Who knew client management could have such an impact on your bottom line? How you manage your clients directly impacts the pro tability of your projects. As the designer, it’s up to you to clearly translate your process to your clients so that you’re in the driver’s seat, not the other way around. During this session, business consultant Sean Low will outline best practices for managing clients’ expectations and provide the framework for a variety of charging models, so that you can determine what best suits your business. Because every designer has the same end-goals: to complete projects on time, keep clients happy and get paid what you deserve. You will learn: • How to be of service to your clients, not in service • Client management processes to implement through all phases of the relationship: from the first meeting to project installation • What to charge, when to charge and how to account for your time • The pros and cons of various pricing structures