Incollect 10-18
Company
Bidsquare
Date Posted
09/15/17
Location
New York
Duration
Full-time
Salary
Low-Medium
Category
Office Management
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Customer Service
Company Bidsquare
Date Posted 09/15/17
Location New York
Duration Full-time
Salary Low-Medium
Category Office Management
Job Description

Customer Service Representative – Weekend Support.
Part-time or Full-time

We are looking for an enthusiastic, customer-oriented service representative to respond, provide information and resolve customer questions or issues in a timely fashion. Goal of this role is to provide and meet excellent service standards and maintain a high level of customer satisfaction.

Job Requirements

Key Responsibilities

-Answers and responds to customer service inquiries in a timely manner

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

-Maintains customer records by updating account information

-Experience in customer service/client services a plus

-Works and communicates customer feedback and issues to functional teams such as sales, marketing and tech

-This role will work an alternate work week Wednesday – Sundays, 9-5pm.

Qualifications:

-Strong phone, verbal/written communication skills and active listening

-Familiarity with CRM and/or Customer Service Systems

-High level of comfort with speaking to clients/collectors

-Experience using Zendesk or customer service software

-Interest in Fine Art, Antiques, Auctions a plus

About our Company

About Bidsquare
Bidsquare is an exciting new online bidding platform founded by Brunk Auctions, Cowan's Auctions, Leslie Hindman Auctioneers, Pook & Pook, Rago and Skinner, Inc. Bidsquare hosts auctions for well established and trusted auctioneers from across the U.S. and around the world. Whether you're in search of great design at a reasonable price or a singular prize for an important collection, you'll find it on Bidsquare.

Exact Salary

Contact
Allis Ghim
CEO
allisghim@bidsquare.com
Apply job b36f04115ebd124c71bd44bbaf0658333f67ad24b9d485c0815184f4a920df86
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