Details for mobile devices
Customer Service Representative – Weekend Support.
Part-time or Full-time
We are looking for an enthusiastic, customer-oriented service representative to respond, provide information and resolve customer questions or issues in a timely fashion. Goal of this role is to provide and meet excellent service standards and maintain a high level of customer satisfaction.
-Answers and responds to customer service inquiries in a timely manner
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Maintains customer records by updating account information
-Experience in customer service/client services a plus
-Works and communicates customer feedback and issues to functional teams such as sales, marketing and tech
-This role will work an alternate work week Wednesday – Sundays, 9-5pm.
-Strong phone, verbal/written communication skills and active listening
-Familiarity with CRM and/or Customer Service Systems
-High level of comfort with speaking to clients/collectors
-Experience using Zendesk or customer service software
-Interest in Fine Art, Antiques, Auctions a plus
Bidsquare is an exciting new online bidding platform founded by Brunk Auctions, Cowan's Auctions, Leslie Hindman Auctioneers, Pook & Pook, Rago and Skinner, Inc. Bidsquare hosts auctions for well established and trusted auctioneers from across the U.S. and around the world. Whether you're in search of great design at a reasonable price or a singular prize for an important collection, you'll find it on Bidsquare.