Incollect 10-18
Rose Tarlow-Melrose House
Date Posted
Interior Design
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O quote
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HR at Robert Allen
Textile Customer Service Manager
Company Rose Tarlow-Melrose House
Date Posted 08/28/17
Location California
Duration Full-time
Salary Unspecified
Category Interior Design
Job Description

Rose Tarlow-Melrose House is seeking a Textile Customer Service Manager responsible for overseeing Textile Operations specifically Customer Service, Purchasing, Sewing and Shipping Departments at the Rose Tarlow-Melrose House Warehouse in North Hollywood.

-Effectively manage a small team employees including the desire to foster personal growth in each.
-Administer performance evaluations, maintain employees time cards|attendance|vacation, payroll and year end salary reviews.
-Assign and supervise the team's tasks to assure that they meet the highest quality standards and are completed on time.
-Manage Customer Service order entry|maintenance, expediting, returns|accommodations with an emphasis on problem solving and quick decision making.
-Manage Sewing Department's execution of memo production, project specific showroom consignment, client outreach and fabrication of launch materials in Spring + Fall.
-Manage Shipping Department's outbound and inbound shipments. Build strong partnerships with oversees and local suppliers to ship textiles on time and on budget. Oversee inbound quality control. A keen eye for color and weave structure preferred.
-Responsibilities to CFO include: sampling expense reports and recommendations for inventory disposition.

Job Requirements

The candidate:

-Significant leader, an "influencer" with the desire to foster growth within each employee and the company as a whole.
-Demonstrates the ability support and is sensitive to others while finding solutions to problems quickly and effectively.
-Ability to prioritize special projects, critical needs of the business and the routine with a sense of urgency. Ability to multitask and manage a high volume of incoming communication.
-Customer focused.
-Process oriented with an attention to detail and structure. Focused on creating new or improving existing systems.
-Presentable, professional image in all communication.
-Highly proficient computer skills, specifically word, excel, PowerPoint. Knowledge of PDF/Comet a plus.
-A strong desire to learn and grow.
-Forward thinking, motivated with a passion for textiles!

About our Company

R. Tarlow Antiques opened on the secluded and sun-dappled Melrose Place in Los Angeles in 1976. For those lucky enough to find it, the shop was a sanctuary of impeccable antiques and eclectic pieces chosen from the most exclusive sources.
In 1997, Rose was inspired to create her own line of textiles to complement her furniture. The fabrics span from sheers to velvet and include outdoor textiles. This comprehensive collection now includes proprietary leathers, trim and wall coverings. All elements exude Rose’s unique aesthetic of old-world sophistication.
For almost 40 years, Rose Tarlow-Melrose House has stayed true to this vision to create timeless designs that possess a twist and character to make each chair, table, fabric - extraordinary. We embrace the integrity of generations of craftsmen and artisans, and recognize the character that age and natural imperfections can bring.
Today, Rose Tarlow-Melrose House products, furniture, fabric, lighting, including Cox London are sold at the company's flagships on Melrose Avenue in Los Angeles and 3rd Avenue in New York.
The philosophy- of original design, charming eccentricity and uncompromising quality-remains true to the secluded antique shop where Rose Tarlow first begin her design story many years ago.

Exact Salary

Alexandra Ornemark
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